Returns & Exchanges

You can return all products ordered on wonderers.co.uk within 14 (fourteen) calendar days following the delivery date in their original packaging and with a copy of the invoice. Returns charges are to be paid by the customer.

The item must be in its original packaging and with its receipt, the return is at your expense. All products come with a label attached. Do not remove the label or relevant seal from the purchased products should you wish to return the purchased product.

Should you decide to exercise your right to return purchased products, wonderers.co.uk will not accept returned products that are returned without the relevant label or seal or that have been altered from their original status worn or damaged. Please note it is the customers responsibility to send the goods back. 
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

If you wish to return/exchange an item please first contact verity@wonderers.co.uk.

Once the goods have been received you will receive a confirmation email. Your exchange/refund will be then be processed.

If you need any further information, you can contact us by e-mail.

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 (fourteen) days.